Artemis Neo MID-Motor 27.5 inch 36V 250W SUV Electric City Bike Full Suspension E-Bike LED Display

1. Who is Overfly?
   Overfly founded in 2005, has 18 years of E-bike experience, with ISO 9000 quality management system certification and BSCI certification
   In 2022, in the field of E-bike, we are the No. 1 regional taxpayer, export 95,000 units annually, and the TOP 1 E-bike manufacturer in our city.
 
2. Our R&D team and capabilities.
   We have 3 R&D teams, 1 in Europe, 1 in Kunshan (known as the bicycle base of China) and 1 in the factory. Currently, we develop at least 20 new bikes a year, including customized E-bikes for customers and self-developed E-Bikes. we like to customize the features we need for our customers, because we are experts in customization.
 
3. Our experience
   We have branch offices and own brands in Europe, and cooperate with XXL, KASANOVA and other famous sports brands in Europe. 
    In the United States, we have many OEM brands, cooperate with Costco, and are the quality supplier of COSTCO. Some E-bikes already have UL certificates.
 
4. Quality control
   Equiped with full digital management system (WMS, SCM, PLM, MES, ERP), we implement 1.2 times the national standard testing.
   See the attachment. 
 
5. Our after-sales service capabilities
   Excellent and professional pre-sales and after-sales service capability, strong sense of responsibility. Respond to after-sales questions within 24 hours and give solutions within 48 hours. Can well support the customer's long-term brand building.

FAQS ABOUT BUYING
- Can I use my logo and design on Overfly products?
Yes. OEM is available based on the MOQ for the corresponding models.
- What is the production and delivery time?
In general, it takes about 45-75 days to get an order ready for a 40' HQ container. But it may take some extra time, according to the actual quantity and complexity of your order details. For example, if your order is covering some details specially developed for you, the delivery time may be longer.
- How could I get a sample?
Yes. If you can not buy our product in your local area we will ship a sample to you. You will be charged a sample price plus all related shipping costs. Express delivery charge depends on the quantity of the samples.
- How can I get your offer sheet?
Please send your detailed information and demands to us by email A. Company name and address
B. Telephone and Fax numbers
C. Website if appreciable
D. Have you ordered electric bikes from China before?



FAQS ABOUT SERVICE
- How about Overfly's production control?
We have passed ISO9001 system certification and BSCI factory inspection, following the lean production concept.
- What kind of warranty do you provide with your products?
We supply 1% FREE easy-damaged spare parts  based on electric bikes container orders. Should you have problems due to a part defect, please email us with pictures to see the problem. If we find the part is defective we will send the appropriate parts to you via Air Express. It is suggested to buy parts also to have stock for future customer service, If you have any problem with after-sale service, please contact us.

- May I mix my container order?
MOQ is 200 units. Trail order is acceptable Two models for one 40HQ container.


- May I visit your factory?
We always welcome customers to our factory. The nearest airport is YIWU. We will provide your ride from the airport to our factory. Before your trip please email us for further instructions. 


- Do Overfly models conform to any European and USA regulations?
Yes. We have achieved CE certificates by SGS and TUV, and EN15194 for e-bikes, EN17128 for e-scooters. Some models are also with the UL test report.

- Do you accept distributorship or sole agency?
Yes, we do. There are many aspects to discuss before any agency is granted.